In accordance with Order ECO/734/2004 of 11 March, EDM provides its clients with a CLIENT SERVICES department to which written claims, which have not been addressed by EDM’s Commercial Services, may be submitted.
The EDM Group’s CLIENT SERVICES department is committed to informing you about the status of your claim within 48 business hours.
To request resolution of an incident, simply inform the EDM Group’s CLIENT SERVICES department in writing by post, email, or hand delivery at the EDM Group’s corporate headquarters.
The address is:
EDM Gestión, S.A.U., SGIIC
Client Services
- Avda. Diagonal, 399 5º2ª
- 08008 BARCELONA
- Telephone: 00.34.934160143
- Fax: 00.34.934161504
- Web: www.edm.es
- email: atencioncliente@edm.es
If two months elapse with no notification from CLIENT SERVICES, or if you disagree with the resolution, you may contact the National Securities Market Commission:
By post:
- CNMV Claims
- C/ Edison 4, 28006 Madrid
or
- C/ Bolivia, 56. (4ª planta). 08018 Barcelona
- By email: serviciodereclamacionesCNMV@cnmv.es
- By phone (investor services): 900.535.015
The processing of your personal data necessary to meet your request or inquiry will be carried out by EDM, as the legally responsible entity, in accordance with the data protection information that was already provided to you at the time of contracting our services.
In any case, you can consult the EDM Privacy Policy at this link. You can also request that we provide you with the data protection information again as a client or exercise your data protection rights through the following email: dpo@edm.es".