In accordance with Order ECO/734/2004 of 11 March, EDM provides its clients with a CLIENT SERVICES department to which written claims, which have not been addressed by EDM’s Commercial Services, may be submitted.
The EDM Group’s CLIENT SERVICES department is committed to informing you about the status of your claim within 48 business hours.
To request resolution of an incident, simply inform the EDM Group’s CLIENT SERVICES department in writing by post, email, or hand delivery at the EDM Group’s corporate headquarters.
The address is:
EDM Group
Client Services
- Avda. Diagonal, 399 5º2ª
- 08008 BARCELONA
- Telephone: 00.34.934160143
- Fax: 00.34.934161504
- Web: www.edm.es
- email: atencioncliente@edm.es
If two months elapse with no notification from CLIENT SERVICES, or if you disagree with the resolution, you may contact the National Securities Market Commission:
By post:
- CNMV Claims
- C/ Edison 4, 28006 Madrid
or
- Passeig de Gràcia 19, 08007 Barcelona
- By email: serviciodereclamacionesCNMV@cnmv.es
- By phone (investor services): 900.535.015
The communication sent will be incorporated into the EDM HOLDING, S.A. computer system and will be used exclusively to respond to your query. By submitting you data and, in accordance with article 6 of the Data Protection Act, you grant EDM HOLDING, S.A. unequivocal consent to process the personal data provided, as per the purposes cited in the preceding section. Consent likewise extends to the transfer of data in accordance with the aforementioned law. At any time, you may exercise your rights of access, rectification, objection, and cancellation by sending a written request with your data to EDM HOLDING, S.A. at Avda. Diagonal 399, 08008 Barcelona.