Customer Service

Customer Service

In accordance with the provisions of Order ECO / 734/2004 of 11 March EDM offers its customers the Customer Service before which may be made in writing claims that arise and that are not served by EDM Commercial services in the field of the usual relationship between the business and business customers EDM.

The Customer Service EDM Group is committed to inform about the status of your claim within forty-eight working hours.

To request incidence resolution, simply put it to the attention of Customer Service Group I EDM referring writing by letter, email, or personally delivering it to the registered office of EDM Group.

His address is:

EDM Group
Customers service
Avda. Diagonal, 399 5º2ª
Phone: 00.34.934160143
Fax: 00.34.934161504

If two months pass without the Customer Service to notify any decision, or was not adopted pursuant who raised it, head to the National Securities Market Commission:

Email: You
By phone: 902 149 200
In writing, by fax (91 585 17 January) or letter to:

CNMV – Address Investors
Paseo de la Castellana, 19
28046 MADRID

The submitted it will be incorporated into the information system EDM HOLDING, SA This information will be used exclusively for eTender to your inquiry. By indicating their data, and in accordance with the provisions of Article 6 of the Data Protection Act you. You grant unequivocal consent to EDM HOLDING, SA to proceed, in pursuance of the purposes mentioned in the previous section, treatment of personal data. Furthermore, such consent extends to the transfer of data in accordance with the aforementioned legislation. At any time you can exercise your rights of access, rectification, opposition and, where appropriate, cancellation by writing with details of their data to EDM HOLDING, SA, at the home of Avda. Diagonal, 399, 08008 Barcelona.